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Refund / Return Policy

Refund/Return & Cancellation

We love to serve our customer best in the market but as we are into live plants means live life. Hence we generally avoid refund and return as it is considered to be a risk with the plant’s live. Hence, no returns are allowed. However, in case if you found that anything wrong has happened or a defective product has been sent, do let us know at the earliest. You can write to us at contactus@adoptplants.com or call us at +91- 7011688837 (9:30 AM – 6:30 PM, Monday – Friday).

Adopt Plants is not responsible and does not guarantee refund for cases where:

  1. Live plants gets delayed due to incorrect address or contact information provide  by customer
  2. Plants and other gift items or other products are delivered to incorrect address due to wrong address or contact information provided by the sender or customer itself.
  3. If customer raising issue after the defined time frame of raising issue.
  4. Deliveries failures or unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender, customer or if the recipient refusing to acceptance the product at the time of delivery.
  5. In case of product quality problems caused by improper handling of the product.

We encourage refund only in case if customer has followed return / cancellation window. Or if cancelations are made 24 hours prior to the scheduled delivery date. In case we are unable to deliver your produce due to unavailability of the product or if we find that the destination area doesn’t come under our areas of services (the product or any sub products to you at all), we either inform you about the availability of the product or in case we are unable to serve at the area you requested to deliver, we will reimburse the complete amount. Online refund is credited directly through the exact mode the way customer has followed topay the money within 24 working hours. Refund process takes 8-10 business days to reflect in your or requester’s account.
Offline refund (which is made via cash on deliver) is generally credited once the customer shares the bank details post which it takes around 5-7 working days or depending on the bank holidays.

Cancellation Policy

We are quick in action and never want our customer to wait to get their product on time. Hence once the order is made it is processed immediately, and in most of the scenarios it cannot be modified or cancelled. However, in case you want to modify or cancel your order, you always has an option to reach us at +91- 7011688837 (9:30 AM – 6:30 PM, Monday – Friday). If in case we find that your order is being delayed due to unavailability of product or if we see it may take longer time than the notified expected delivery date to customer in such situations we will try to modify or cancel the order. If the order has already been prepared or dispatched, it cannot be cancelled or modified  as we have described above we pack the live plants, unpacking and packing again may impact the plant health hence we do not encourage refund or cancellation in such instances also you will be charged for the order.

Shipping & Delivery

Policy – Shipping & Delivery (Products)

We only serve domestic as of now and we do not send our product outside of india at this moment. For domestic users, our orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Adoptplants is not liable/responsible for any delay happens in delivery by the courier company / postal authorities as it is totally depends on zoographical service area norms which is defined by the courier services and it may varies courier companies by companies.  Adoptplantsonly guarantees to hand over the consignment (Product) to the courier company or postal authorities within 7 working days from the date on which the order was placed and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the customer (buyer) as per the credit/debit card only at all time (Unless specified at the time of Order). Adoptplants is in no way responsible for any damage to the order while in transit to the buyer.

Payments

Adoptplants is proud to use EBS for fast, easy and efficient secure payments. All major credit cards are accepted.

Policy – Shipping & Delivery Services

Once the product is confirmed or order is placed then the delivery of our services are confirmed on your registered e-mail ID as specified during registration. For any issues/concern regarding utilizing adoptplant’s services you may contact our helpdesk or email us at contactus@adoptplatns.com

How the delivery charge is calculated for multiple units and some products 

Generally the shipping charges are dependent on the product weight For India customers, But within the defined weight (1000 grams or 1KG) range the shipping charge is ₹84 for all orders.

We do not ship products out of India. For multiple products ordered the programme adds up the weight of all the units ordered and charges a single delivery fee.

Disclaimer

Product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time. * No Deliveries on Sunday and National Holidays. We only serve domestic as of now and we do not send our product outside of India at this moment. For domestic users, our orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Disclaimer

The information contained in this adoptplants website are for general information purposes only. The information is provided by Adoptplants and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

In no event will we be responsible for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 

By using this website you are able to link to other websites which are not under the control of Adoptplants. We are not responsible and we have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

We ensure and our every effort is made to keep the website up and running smoothly/swiftly and securely. But, Adoptplants takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. However it is always kept in mind that our services should be up and running 24/7 but in case there is maintenance or other factors are involved than you might face some delay in website runtie.

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